COMPLIANCE & LEGAL REGULATIONS

• We strictly comply with all local and international trade regulations, including customs laws, trade restrictions, and export/import licensing requirements.

• All transactions are conducted in accordance with the policies of respective Export Promotion Councils (EPCs) and government trade regulations.

• Customers must ensure that their orders comply with the legal requirements of their destination country.

Quality Assurance & Product Standards

• We are committed to providing high-quality products, ensuring they meet international quality and safety standards.

• All products undergo rigorous quality checks before shipment to maintain consistency and customer satisfaction.

• In case of disputes regarding product quality, customers must notify us within 48 hours of delivery for resolution.

Order Processing & Delivery

• Orders are processed after confirmation of all required documentation and payments.

• Delivery timelines vary based on product availability, shipping method, and customs clearance in the importing country.

• We ensure timely shipment, but delays due to unforeseen circumstances (customs, logistics issues, natural disasters, etc.) are beyond our control.

Payment Terms

• Payments must be made via bank transfer, letter of credit (L/C), or other agreed-upon methods before order processing.

• For bulk orders, a minimum advance payment is required, with the balance due before shipment.

• Any applicable taxes, duties, or customs fees are the responsibility of the buyer unless otherwise agreed.

Returns & Refunds

• Due to the nature of our products, returns are only accepted in cases of quality defects or incorrect shipments.

• Customers must provide photographic evidence and report any issues within 48 hours of receiving the goods.

• Refunds or replacements will be processed after verification of the claim.

Confidentiality & Data Protection

• Customer information, including trade details and financial transactions, is kept strictly confidential and used only for business purposes.

• We adhere to data protection laws to ensure the privacy and security of all client data.

Dispute Resolution

• Any disputes arising from transactions shall be resolved through mutual discussion, arbitration, or legal procedures as per the governing laws of the business jurisdiction.

• We encourage open communication to ensure smooth and fair business operations.

DISCLAIMER

• We are not liable for any delays or failures due to unforeseen circumstances such as natural disasters, political instability, trade restrictions, or supply chain disruptions.

For further inquiries, please contact Indiexim International Pvt. Ltd. at info@indiexim@gmail.com or Cont. +91 8617238332